What differentiates an IT company from the rest of the pack is their capability and ingenuity to support their clients but of course the quality of IT practitioners that handles and executes its support management is largely relevant.
To continuously provide our clients with our own 8layer Quality Service, we are currently implementing a system that shall keep track of your requests for technical support and respond in no time. With the 8Layer Support System, our clients will be notified on their email once their request has been added to our service log. Similarly, an email notification will also be sent to them once their request is resolved or closed.
Our clients can inform or alert us three-ways:
One. By Phone
(02) 706.05.01 to 02 Local 88
This is our dedicated extension for the 8Layer Support. When they ring us about any request or concerns on technical-related issues, their call shall be logged in our 8layer Support System. A Request ID shall then be generated and sent to their email account. The Request ID shall be their reference when they want to follow up on the status of their request.
Two. By Email
In sending their request for support through email, details below shall be noted for us to immediately isolate the issue or concern:
Subject: : Main Issue
Body: Problem / Issue Description
It would be helpful if details of the issue or the problem here are
described and when it did occur.
Immediately after receipt of their request, our Support System will send them a Request ID. Simultaneously, it will alert our Support Team regarding their logged request.
Three. Via Support Portal
They can also log in your request for support by visiting our website and clicking the “Support Portal” button. On their first visit, you will be asked to register an account. Once validated, they can use their own username and password to access our Support Portal whenever and wherever they are.
Because we, at 8Layer, believe that the key to a sound Support System is qualified by an abundance and effective knowledge base ripen and deepen in time, thus making every support request a breeze.
Our Technical Head – Support Services, Mr Erwin “jumong” Galang, is the Jedi Master of our 8layer Support System and our clients finding their way through our Support Portal was made possible by our very own Allan "henyo" De Guzman.
And as always, IT is our pleasure to be of 8layer service to you.